Shipping policy

At Charmora Jewelry, we carefully prepare every order to ensure it reaches you safely and as quickly as possible. Below you’ll find details about our processing times, delivery estimates, and shipping conditions.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Personalized or custom-made pieces may require additional preparation time of 3–7 business days, depending on the design complexity.

Orders are not processed on weekends or public holidays.

Shipping Destinations

We currently ship to most international locations, including:

United States
Canada
United Kingdom
European Union countries
Australia
Selected additional regions worldwide

If your country is not available at checkout, please contact us before placing your order.

Estimated Delivery Times

Delivery times vary depending on destination:

United States: 5–10 business days
United Kingdom: 4–8 business days
Europe: 4–9 business days
Canada & Australia: 6–12 business days
Rest of the world: 7–15 business days

These are estimated shipping times and may vary due to customs procedures or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear after shipment confirmation.

Customs Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are determined by local authorities and are the responsibility of the customer. Charmora Jewelry does not control or collect these fees.

Incorrect Address Disclaimer

Please ensure your shipping address is correct before completing your order.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for resending the order.

Lost or Delayed Packages

If your order appears delayed beyond the estimated delivery timeframe:

Check your tracking information
Contact the shipping carrier
Reach out to our support team for assistance

We will do our best to help locate your package and resolve the issue quickly.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the package and product so we can assist you promptly.