Refund policy

Returns & Exchanges Policy

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Return Eligibility

You may request a return or exchange for eligible, non-personalized jewelry within 14 days of delivery. This is the deadline to contact us, not the deadline for your return to arrive back at our workshop.

To qualify under our standard return policy:

The item must be unworn and unused.
The item must be in its original condition.
The item must be returned in its original packaging.
An order number or other proof of purchase is required.

Please contact us before sending your item back so we can provide the correct return address and instructions.

Requests made after this period fall outside our standard return policy. This does not affect your statutory rights.

Handcrafted & Made-to-Order Jewelry

Our standard designs are eligible for returns and exchanges even though each piece is handcrafted after an order is placed.

Choosing an available ring size, finish, or chain option does not make your item personalized under this policy.

Non-Returnable Items

The following are excluded from change-of-mind returns and exchanges, except where applicable law requires otherwise:

Jewelry personalized with custom engraving.
Jewelry featuring a bespoke design created to your individual specifications.
Gift cards.
Items clearly marked as final sale before purchase.

These exclusions do not affect your statutory rights or remedies if an item is damaged, defective, or incorrect.

Exchanges

You may request a size or product exchange for eligible, non-personalized jewelry within 14 days of delivery.

Items must meet the return eligibility conditions above. Please contact us with your order number and the size or item you would like instead.

We will confirm availability, any price difference, and any applicable shipping costs before proceeding. Replacement pieces may require additional production time because our jewelry is handcrafted to order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a defect, or does not match your order, please contact us as soon as you notice the issue.

Please provide:

Your order number.
A description of the issue.
Clear photos of the item and packaging, where possible.

We will review the issue and arrange an appropriate remedy, such as a replacement, repair, or refund, in accordance with your applicable rights. We will cover the necessary return and replacement shipping costs when the issue is our responsibility.

This support also applies to personalized items. Our standard 14-day return window does not limit your statutory rights for faulty or incorrectly supplied goods.

Return Shipping Costs

For change-of-mind returns or exchanges resulting from a customer-selected size, the customer is responsible for return shipping.

Any additional shipping charge for an exchange will be explained before you proceed.

Original shipping charges are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise. If the return is due to our error or a defective item, applicable shipping charges will be covered or refunded as required.

We recommend using a tracked shipping service and keeping your proof of postage.

Refund Process

Once your returned item is received and inspected, we will email you with the outcome.

Approved refunds will be issued promptly to your original payment method. After issuance, please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Any shorter refund deadlines required by applicable law will apply.

If there is an issue with the condition or eligibility of your return, we will contact you to explain our findings and discuss the next steps before arranging any shipment back to you.

Late or Missing Refunds

If you have received confirmation that your refund was issued but it has not appeared:

Check the account associated with your original payment method.
Contact your card provider or bank about processing times.
Contact our support team if you still need assistance.

How to Start a Return

Your order number or proof of purchase.
Whether you would like a return or exchange.
The reason for your request, if you wish to share it.
Photos, where relevant to a product issue.

We will provide the return address and instructions. Please use the address we provide, as it may differ from the address on your original parcel.

Your Statutory Rights

This policy is in addition to your rights under applicable consumer law. Nothing in this policy excludes or limits mandatory cancellation, return, refund, or faulty-goods rights. Where applicable law provides greater protection, those rights take precedence.