FAQ

A little guidance on our jewelry, delivery, and caring for your pieces. Can’t find your answer? Reach out through our Contact page we’re happy to help.

1. What is Charmora jewelry made from?

Our jewelry is crafted from 925 sterling silver. Available finishes vary by design, so please check the individual product page for the materials and finish options of your chosen piece.

2. Is your jewelry handmade?

Yes. Each piece is handcrafted to order by experienced artisans. Subtle variations in texture and finish are a natural part of the handmade process and give every piece its own character.

3. How long will my order take to arrive?

Estimated delivery is 1–2 weeks from the date of purchase, including both production and shipping.

Because each piece is made to order, timing may vary depending on the design, workshop demand, and destination. This timeframe is an estimate, rather than a guaranteed delivery date.

4. How can I track my order?

Once your order ships, you’ll receive an email with your tracking details. Please allow some time for the carrier to register the shipment and display the first tracking update.

If you can’t find your shipping email, check your spam folder or contact us with your order number.

5. How do I choose the right ring size?

Check the sizing information on the product page before ordering. For the most reliable fit, we recommend having your finger measured by a local jeweler, especially when choosing a wider ring.

If you’re unsure which size to select, contact us before placing your order.

6. Does my pendant come with a chain?

This depends on the product and the option you select. Please review the product description and your selected variant to confirm whether your purchase includes a chain or is pendant only.

When chain options are available, check the style and length before adding the piece to your cart.

7. Can I change or cancel my order?

Please contact us as soon as possible with your order number and the change you’d like to make.

As each piece is made to order, changes or cancellations may not be possible once production has started. We’ll check your order’s progress and explain the available options.

8. Can I return or exchange my jewelry?

You may request a return or exchange for non-personalized pieces within 14 days of delivery. Items must be unworn, in their original condition, and in their original packaging.

Please contact us before sending anything back so we can provide the return instructions. Return shipping costs for change-of-mind or customer-selected sizing returns are the customer’s responsibility.

See our Return Policy for full details.

9. Can personalized pieces be returned?

Pieces personalized with custom engraving or other individual requests are not eligible for change-of-mind returns or exchanges.

This does not affect your statutory rights or our support if your item arrives damaged, defective, or incorrect.

10. What if my ring doesn’t fit?

We’ll explain the next steps and confirm any applicable shipping costs before proceeding. Since a replacement may need to be handcrafted, additional production time may be required.

11. What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as you notice the issue. Include your order number and clear photos of the item and packaging so we can understand what happened.

We’ll work with you to arrange an appropriate solution and cover the relevant shipping costs where the item is damaged, defective, or incorrect.

12. My tracking says “delivered,” but I haven’t received my order. What should I do?

First, check around your delivery address and with household members, neighbors, or your building’s reception. The carrier may also have left delivery details in the tracking history.

If you still can’t locate the package, contact us with your order number so we can help investigate with the carrier.

13. How should I care for my jewelry?

To keep your piece looking its best:

Remove it before swimming, showering, exercising, or using cleaning products.
Avoid direct contact with perfume, lotions, and harsh chemicals.
Gently wipe it with a soft, dry cloth after wearing.
Store it separately in a dry place when not in use.

For plated or intentionally oxidized finishes, avoid abrasive polishing and silver dips, which may alter the finish.

14. Will sterling silver tarnish over time?

Sterling silver can naturally tarnish through exposure to air, moisture, and everyday products. This is a normal characteristic of the metal and does not mean your piece is poor quality.

Regular