Privacy policy
Last updated: 11 December 2025
This Privacy Policy explains how CharmoraJewelry (“Charmora,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you:
- Visit or make a purchase through our website (the “Site”),
- Communicate with us by email, social media, or other channels,
- Sign up for our newsletters or marketing communications, or
- Otherwise interact with us online.
By using our Site or providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or provide personal information to us.
1. Who We Are
CharmoraJewelry is a jewelry brand offering handcrafted pieces in sterling silver and solid gold, with worldwide shipping.
For the purposes of applicable data protection laws (such as GDPR in the European Economic Area), CharmoraJewelry is the “controller” of your personal information when you interact with our Site or services.
If you have any questions about this Privacy Policy, you can contact us using the details in the “How to Contact Us” section below.
2. Information We Collect
The personal information we collect depends on how you interact with us. We collect information in three main ways:
- Information you provide directly to us
- Information collected automatically when you use the Site
- Information from third-party sources
2.1 Information You Provide Directly
You may choose to share personal information with us when you:
- Create an account on our Site
- Place an order or make a purchase
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Add items to your cart or wish list
Subscribe to our newsletter or marketing emails
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Contact us for customer support or send us a message
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Participate in surveys, promotions, or campaigns
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Engage with us on social media or submit user-generated content
The information you provide may include:
- Contact details: name, email address, phone number, billing and shipping address
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Account details: login credentials (email and password), order history, preferences
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Order details: items purchased, size, customization details, gift message, delivery preferences
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Payment information: payment card details or other payment data (processed by our payment service providers)
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Communication content: messages, inquiries, feedback, reviews, or support requests
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Marketing preferences: whether you wish to receive emails, campaigns, and offers
We do not store full payment card numbers on our servers. Payments are processed by secure third-party providers.
2.2 Information We Collect Automatically
When you use our Site, we automatically collect certain information about your device and interaction with the Site, such as:
- Device and technical data: IP address, browser type, operating system, language settings, device identifiers
- Usage data: pages viewed, time spent on pages, links clicked, search terms, referring pages, and navigation patterns
- Approximate location data: derived from your IP address, to help us understand where our visitors come from and to tailor currency, language, or shipping options
This information is typically collected through cookies and similar technologies. See “Cookies and Similar Technologies” below for more details.
2.3 Information from Third Parties
We may receive personal information about you from:
- Payment service providers (e.g., confirmation of payment status)
- Delivery and logistics partners (e.g., delivery status and issues)
- Analytics and marketing partners (e.g., aggregated insights about how users interact with our site or campaigns)
- Social media platforms, if you interact with our accounts or use social login features (where available)
We use this information to improve our services, resolve issues, and better understand our customers.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- Managing your purchases, payments, invoices, and shipments
- Providing order confirmations and delivery updates
- Handling returns, exchanges, and refunds
- To provide and improve customer service
- Responding to your inquiries, requests, or complaints
- Providing product information or sizing guidance
- Managing your account and preferences
- To operate and improve our Site
- Monitoring performance, usage trends, and user experience
- Fixing bugs, improving features, and securing the Site
- To personalize your experience
- Recommending products you may like based on your browsing or purchase history
- Tailoring content, communication, and offers
- For marketing and communications (with your consent where required)
- Sending newsletters, updates, promotions, and product announcements
- Reminding you about items in your cart or similar products
- Running surveys, contests, or campaigns
- For security and fraud prevention
- Detecting and preventing fraudulent transactions or abuse of our services
- Protecting our rights, property, and the safety of our customers
- To comply with legal obligations
- Keeping records for tax, accounting, and regulatory purposes
- Responding to lawful requests from public authorities
4. Legal Bases for Processing (EEA/UK/Similar Jurisdictions)
Where data protection laws require a legal basis, we rely on the following:
- Contract performance: to process your orders and provide requested services
- Legitimate interests: to improve our services, prevent fraud, secure the Site, and perform basic analytics and marketing (where not overridden by your rights)
- Consent: for certain types of cookies, email marketing, or other activities where laws require your explicit agreement
- Legal obligations: to keep records and comply with applicable laws
You can withdraw your consent at any time where we rely on it, without affecting the lawfulness of processing before withdrawal.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our Site. Cookies are small text files placed on your device when you visit our Site.
We may use the following types of cookies:
- Strictly necessary cookies: required for the Site to function (e.g., keeping items in your cart)
- Performance and analytics cookies: to understand how visitors use our Site and improve usability
- Functionality cookies: to remember your preferences, such as language or region
- Advertising cookies: to deliver relevant ads and measure the effectiveness of our campaigns (where used)
You can manage cookies through:
- Your browser settings (blocking or deleting cookies)
- The cookie banner/consent tools on our Site (where applicable)
Please note that disabling certain cookies may affect the functionality of our Site and your shopping experience.
6. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers and vendors
- Website hosting and maintenance
- Payment processing
- Order fulfillment, warehousing, and shipping
- Customer service tools and communication platforms
- Analytics, marketing, and advertising tools
- These providers only process your information on our behalf and according to our instructions.
- Business partners
- If we collaborate on joint promotions, events, or campaigns, we may share limited data necessary to operate those activities.
- Legal and compliance
- If required by law, legal process, or governmental request
- To enforce our terms and protect our rights, property, or safety
- Business transfers
- In connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.
- With your consent
- If you specifically ask or agree that we share your information with a third party.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- To provide products and services
- To comply with legal, tax, and accounting requirements
- To resolve disputes and enforce our agreements
When we no longer need your information, we will delete it or anonymize it, unless we are legally required to retain it for a longer period.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: ask us to correct inaccurate or incomplete information
- Deletion: request that we delete your personal information in certain cases
- Restriction: ask us to limit the processing of your information in specific circumstances
- Objection: object to certain processing activities, including direct marketing
- Data portability: request to receive your data in a structured, commonly used format, or ask us to transfer it to another controller
You can also:
- Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us.
- Update your account information by logging into your account (where available).
To exercise your rights, please contact us using the details in the “How to Contact Us” section. We may need to verify your identity before responding to your request.
If you believe your data protection rights have been violated, you may also lodge a complaint with your local data protection authority.
9. International Data Transfers
Because we offer worldwide shipping and use global service providers, your personal information may be transferred to, stored, or processed in countries outside your country of residence.
Where required by law, we take appropriate measures to ensure that such transfers provide an adequate level of protection, for example by using standard contractual clauses or similar safeguards.
10. How We Protect Your Information
We use reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential and for protecting your devices.
11. Children’s Privacy
Our Site is not directed to children, and we do not knowingly collect personal information from individuals under the age required by applicable law (for example, 13 or 16).
If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
12. Third-Party Sites and Services
Our Site may contain links to websites, apps, or services operated by third parties. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party sites or services you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
When we make material changes, we will update the “Last updated” date at the top of this page and, where required by law, provide additional notice.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
14. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you can contact us at:
CharmoraJewelry
Shippinit LLC
5250 califia ct
93111 SANTA BARBARA/ CA, USA
email: info@charmorajewelry.com
