Welcome to Charmora Customer Service!

Here you will find answers to a variety of the most common question we get from our customers.

The help categories are designed to guide you through every step of your shopping experience.

Please do not hesitate to use the "Contact Us" button below if you still have any questions or concerns.

  • Product Information & Sizing

  • Klarna

  • Returns, Exchanges & Refunds

  • Order Managment

  • Payment & Billing

  • Shipping & Delivery

ORDER MANAGMENT

How can I check my order status?

Can I cancel my order if it's already been shipped?

Why haven't I received an order confirmation or update?

How do I cancel or modify my order?

I placed my order a while ago but haven't received it, when can I expect it to ship?

PAYMENT & BILLING

Do you accept PayPal?

How long does it take to receive a refund?

SHIPPING & DELIVERY

How long are delivery times?

Where do you ship?

Where do the items ship from?

My order was delivered but I can't find it... What do I do?

RETURNS, EXCHANGES & REFUNDS

Can I get a refund if I don't like the product?

Do you have a customer service phone number?

Can I return or have my money back?

PRODUCT INFORMATION & SIZING

How do I find my ring size?

What if something is wrong with my order or product?

Can I return or have my money back?